Identify friction points on your sites and applications in real time. Simulate the experience of your users and prevent abandonment.
2Be-FFICIENT a French synthetic monitoring provider specializing in monitoring critical user journeys for large accounts.
1. Define your critical paths
Choose the key user paths you want to monitor on your platform.
2. Our robots reproduce them 24/7
Simulate the slightest actions of your users in real time, identifying each point of friction.
3. Receive a complete diagnosis
In the event of a malfunction, receive a real-time alert with the location of the problem and help to resolve it.
Offer your users an optimal experience, without compromise.
Simulate and monitor your user paths on all types of devices using external robots, independent of your IT infrastructure, active 24/7.
Website connection
The robot connects to the website URL.
Navigation
It navigates through the menus.
Submission and validation
It performs interactions as a human would.
Incident detected!
An incident has been detected on the user path.
Incident recording
Screenshots and a video recording are taken to facilitate problem identification.
Incident transmission
You receive detailed information about the incident, as well as a pre-diagnosis to intervene as quickly as possible.
Receive instant alerts on the business tools you use daily in the event of friction or a problem.
SMS
Push notifications
Voice alerts
SMS
Slack
Signal
Discord
Microsoft Teams
Slack
Signal
Discord
Save valuable time with preliminary diagnostics that quickly identify the source of problems, for faster and more effective intervention.
Personalize your statistics and track essential KPIs with custom dashboards.
Opale reduces false positives, clarifies alerts, and allows your teams to focus on what's essential.
→ Opale is included in all 2Be-FFICIENT services; no configuration is required. It activates automatically whenever an incident is detected by your monitoring scenarios.
Opale helps you understand faster, act more accurately, and avoid the false positives that waste time.
It automatically analyzes each detected incident by cross-referencing logs, screenshots, network requests, and user behavior.
Each incident is rated with a reliability index to better estimate its relevance and act with priority.
Opale automatically tags incidents to quickly direct resolution to the appropriate contacts.
All analyses are directly available in your console and your usual alert channels (Slack, email, etc.).
Get both a clear summary (even for a non-technical profile) and an in-depth analysis (technical, functional, behavioral).
We monitor the actual user experience across all your digital platforms, even in complex or constrained environments.
Ensure the availability and performance of your websites with our continuous monitoring. Identify, locate, and fix problems before they impact your users.
Improve the performance of your applications with our proactive monitoring. Identify and resolve bottlenecks to ensure an optimal experience for your users.
Ensure the proper functioning of your interactive voice systems. Analyze performance and intervene quickly in the event of anomalies.
Detect weak signals via automated monitoring of public messages. Identify incidents mentioned on social networks in real time to enhance the user experience.
Ensure the reliability of your APIs with automated monitoring. Detect slowdowns, errors, or unavailability before they impact your services and the associated user experience.
Monitor your applications installed on workstations like your web services. Automatically detect errors, slowdowns, or outages, even in closed environments, without user-side installation.
For over 25 years, our technology has been used by companies in the banking, insurance, and e-commerce sectors.
Unlike traditional tools that are limited to monitoring technical performance (servers, response times) or errors in the code, 2Be-FFICIENT is designed to reproduce end-to-end user journeys.
We rely on dual graphic and textual recognition.
All of this allows you to detect the invisible frictions that directly impact the experience of your users.
Absolutely. Our robots are located outside of your infrastructure, which means that no modification of your information systems is necessary.
In addition, our solution is compatible with all types of devices, browsers, and operating systems.
Setting up 2Be-FFICIENT is quick and intuitive. We start by defining your key user journeys, then our customer support takes care of everything.
You can start receiving real-time results as soon as your user paths are configured.
Our customers quickly see a return on investment thanks to the reduction in user path abandonment, improved customer satisfaction, and faster incident resolution.
You can start for free to evaluate the benefits for yourself.
Our dedicated customer support is always available to assist you. In the event of a problem, our responsive and competent team is there to resolve your questions in record time.
Configured by yourself or by our customer support, your alerts are fully customizable.
You can determine the paths and steps on which you want to receive alerts and set a schedule (day, hour, ...).
Yes, our robots are designed to handle complex paths and adapt to path variations, such as A/B tests or conditional steps. You remain in total control of what you want to monitor.
Yes, we offer native integrations with market tools (ServiceNow, JIRA, Slack, Teams, etc.) or custom-developed integrations for your internal tools. In addition, our data is easily exportable and shareable.
Request your demo and discover how our solution will help you detect invisible friction points in your user journeys.
Book a session with our team: a 30-minute personalised demo to see how 2Be-FFICIENT addresses your monitoring challenges.
Our team will get back to you within one business day to agree on a time together.
