IT monitoring reinvented for a frictionless experience

Q: What is synthetic monitoring, and how does it differ from passive monitoring?

Synthetic monitoring runs automated scenarios that simulate the actions of a real user (browsing, logging in, making a payment) from an external source, 24 hours a day, even when there is no actual traffic. It proactively detects issues before your users encounter them. Passive monitoring (or RUM, Real User Monitoring) analyzes the behavior of real users in real time. It is reactive: it only detects incidents once users are impacted.2Be-FFICIENT on synthetic monitoring, which complements your existing RUM or APM tools.

Discover the true performance of your applications and websites in real time, as if you were the user.

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Observation

Limits of conventional IT monitoring

Technical performance is not enough: the user experience must be at the heart of your IT monitoring.

Blocked form

Critical slowness

Hidden element

Solution

IT monitoring focused on user experience

Monitor the performance and availability of your infrastructures while guaranteeing your users an optimal and seamless experience.

Reproduce your user paths

Bots reproduce your digital user paths at regular intervals, exactly as web users or mobile users do.

Get alerted in real time

React immediately in the event of malfunctions (unavailability or slowness) of your platform and obtain valuable information to help you resolve them.

Simplify incident resolution

Benefit from high-performance indicators to help you resolve problems.

What our clients say

Whether you have one or more transactional sites or are concerned about the quality of your digital services, our monitoring solution has been designed for you and your teams.

Satisfied with the 2Be-FFICIENT product and related services

We are satisfied with the 2Be-FFICIENT solution, which meets our expectations. The solution alone is valuable, but the real added value is the combination of the solution and customer support service. Regarding customer support: competent and responsive team.

Julien |

E-commerce Production Manager

2Be-FFICIENT User Feedback

Since adopting 2Be-FFICIENT, we have moved from reactive incident management, often reported by our customers, to a proactive approach. The tool alerts us to the first signs of failure in critical paths, allowing us to react quickly and minimize the impact on our users. Customer support is always available and efficient, which is valuable when we have adjustments to make on our end, such as after an update. Thanks to 2Be-FFICIENT, we now have better visibility into our critical paths and the peace of mind of knowing exactly where the problems lie.

Jean-Louis |

Engagement Pilot, Release Manager, Scrum Of Scrum

My daily compass!

We have been using it for 7 years now and I find this solution incredibly innovative. [...] For me, 2Be is my daily watchman. I consult it every morning as soon as I arrive, because it is an essential tool for our company. The customer support is always very responsive. [...] .For me, 2Be is really our compass.

Stéphan |

Business Analyst

Features

Designed for an exceptional experience

Discover the key benefits of your future IT monitoring solution.

24/7 continuous monitoring

Ensure a continuously optimal user experience with automated and proactive monitoring, replicating your users' actions at all times.

Define your key path

Select the critical steps of the user journey that you want to monitor continuously.

Automated scenario execution

Our robots exactly reproduce your users' journeys, simulating each interaction to detect invisible errors.

Immediate detection of friction

In the event of a problem (blocked form, excessive loading time, etc.), an alert is triggered with a precise pre-diagnosis.

Access to detailed and shareable data

Consult statistics and diagnostics directly from your dashboards, and easily share them with the teams concerned.

Analysis and rapid resolution

Use 2Be-FFICIENT's observations to correct points of friction and provide a smooth, frustration-free experience for your users.

Real-time alerts and preliminary diagnostics

Receive an immediate alert as soon as a problem occurs, accompanied by a diagnosis that helps you react quickly.

SMS

Push notifications

Voice alerts

SMS

Slack

Signal

Discord

Microsoft Teams

Slack

Signal

Discord

Proactive resolution of user friction

By identifying points of friction, 2Be-FFICIENT optimizes each path for a seamless experience.

Real-time dashboards

Visualize all your performance and user experience data on customizable dashboards that can be shared with your teams.

Discover Opale

The artificial intelligence that really simplifies incident analysis

Opale reduces false positives, clarifies alerts, and allows your teams to focus on what's essential.

→ Opale is included in all our services.

When a scenario fails,
every minute counts

Opale helps you understand faster, act more accurately, and avoid the false positives that waste time.

An embedded AI
at the heart of your user paths

It automatically analyzes each detected incident by cross-referencing logs, screenshots, network requests, and user behavior.

Distinguish the critical alert
from the false positive

Each incident is rated with a reliability index to better estimate its relevance and act with priority.

The right information,
 to the right teams

Opale automatically tags incidents to quickly direct resolution to the appropriate contacts.

Your diagnostics,
enriched in real time

All analyses are directly available in your console and your usual alert channels (Slack, email, etc.).

Readable by all, 
usable by all

Get both a clear summary (even for a non-technical profile) and an in-depth analysis (technical, functional, behavioral).

Services

Designed for all your digital platforms

Guarantee a smooth and seamless user experience across all your platforms.

Website

Ensure the availability and performance of your websites with our continuous monitoring. Identify, locate, and fix problems before they impact your users.

Mobile application

Improve the performance of your applications with our proactive monitoring. Identify and resolve bottlenecks to ensure an optimal experience for your users.

Interactive voice server

Ensure the proper functioning of your interactive voice systems. Analyze performance and intervene quickly in the event of anomalies.

Social networks

Detect weak signals via automated monitoring of public messages. Identify incidents mentioned on social networks in real time to enhance the user experience.

API

Ensure the reliability of your APIs with automated monitoring. Detect slowdowns, errors, or unavailability before they impact your services and the associated user experience.

Fat clients

Monitor your applications installed on workstations as well as your web services. Automatically detect errors, slowdowns or outages, even in closed environments, without user-side installation.

Clients

Approved and used by the largest companies

For over 25 years, our technology has been used by companies in the banking, insurance, and e-commerce sectors.

Sejer: service quality monitoring | 2Be-FFICIENT

LCL relies on 2Be-FFICIENT monitor its digital banking channels around the clock. Find out how LCL implemented monitoring for its applications

Frequently Asked Questions

What makes 2Be-FFICIENT different from other IT monitoring tools?

Unlike technical monitoring tools that track server availability and infrastructure metrics, 2Be-FFICIENT onthe actual user experience by simulating the entire user journey—from login and navigation to payment and form submission—to identify the hidden friction points that your traditional tools miss.

Three key differences:

User perspective: we test what the user experiences, not what the server responds with
Embedded Opale AI: Each alert is accompanied by a clear diagnosis and a reliability score
Trusted neutral third party: objective metrics that IT and business teams can use

On which platforms does 2Be-FFICIENT work, 2Be-FFICIENT does it require installation?

2Be-FFICIENT websites, iOS and Android mobile apps, interactive voice response (IVR) systems, APIs, and thick clients… all from a single tool with a unified control panel.

No installation or modification of your IT systems is required. Our bots connect from the outside exactly as your actual users would.

What types of alerts are offered?

2Be-FFICIENT real-time alerts across all your channels: email, SMS, push notifications, Slack, Microsoft Teams, Signal, Discord, and voice alerts.

Each alert is enhanced byOpale, our built-in AI, with a clear summary of the incident, its classification (technical, functional, network, security), and a reliability score to help prioritize responses.

Can I customize the user paths I want to monitor?

Yes, each monitoring scenario is fully customized based on your critical business workflows. You define the steps to monitor, and our teams set them up and maintain them for you.

You can combine multiple types of workflows into a single scenario—web, mobile, API, and IVR—all managed through a single dashboard.

What is IT monitoring?

IT monitoring is the continuous monitoring of the performance and availability of your digital systems: applications, websites, APIs, IVRs, and networks. It allows you to detect anomalies before they impact your users and reduce incident resolution time (MTTR).

What is the difference between IT monitoring and supervision?

Supervision monitors the status of IT infrastructure (servers, networks, hardware). Monitoring goes further: it measures the actual experience of end users on critical digital journeys. A server may be "green" in supervision while a payment journey is blocked for your customers.

Why implement an IT monitoring tool?

An IT monitoring tool allows you to detect incidents before your users do, reduce revenue losses due to outages, improve customer satisfaction, and manage digital performance with concrete business KPIs (conversion, MTTR, NPS).

What types of applications can be monitored?

Any type of digital application can be monitored: websites, iOS and Android mobile applications, APIs, interactive voice response (IVR) systems, thick clients, and social networks. Synthetic monitoring simulates user journeys 24 hours a day from outside your infrastructure.

What is synthetic monitoring, and how does it differ from passive monitoring?

Synthetic monitoring runs automated scenarios that simulate the actions of a real user (browsing, logging in, making a payment) from the outside, 24 hours a day, even when there is no actual traffic. It proactively detects issues before your users encounter them.

Passive monitoring (or RUM, Real User Monitoring) analyzes the behavior of real users in real time. It is reactive: it only detects incidents once users are impacted.

2Be-FFICIENT on synthetic monitoring, which complements your existing RUM or APM tools.

Rediscover IT monitoring

Offer your users a seamless experience: monitor every journey, identify friction points, and optimize before they affect your users.