Synthetic monitoring to supervise and improve user experience

Q: What alerts are available?

You can receive real-time alerts by: emailSMSvoicemail push notificationSlackTeams...etc.

Simulate the user journey on your website or mobile application to improve their experience with our synthetic monitoring solutions, including transactional monitoring!

Click to discover the interactive demo

Observation

Visualize user experience with automated tests

With synthetic monitoring, you can reproduce the user journey, include checks on your APIs and test your mobile application or site for potential errors.

Simulate real-life user journeys

Scripts allow you to reproduce user actions on your site or mobile application according to various parameters.

The aim is to put ourselves in their shoes and simulate their journey at different stages:

Login to their account
Online search
Add to cart
Online payment

Detect anomalies before your customers do

Synthetic monitoring helps you to monitor the availability and performance of your mobile application, website, API or IVR, and above all to spot potential errors before users do.

Proactive monitoring with tests to simulate user interactions
Real-time alert when a problem is detected
Resolution of anomalies and errors before they adversely affect the user experience

Analyze performance by step

With our solution, user path supervision is carried out at every stage. This makes it possible to detect poorly performing services, pages or functionalities.

Ensure 24/7 availability of your website or mobile application
Error rate analysis to improve user satisfaction
Quick pinpointing of anomalies and performance problems

Solution

Monitor critical functions

Monitoring critical (or complex) functions is essential to optimize the user experience, and thus ensure the satisfaction of your customers and prospects.

Guarantee the availability of key services

Synthetic monitoring of your website, mobile application, API or interactive voice server enables you to keep an eye on the smooth running of its key services.
Connecting users to their customer account and subscribing to a newsletter
Filling in a contact or complaint form
Adding an item to the basket and validating the basket

Measure the impact on conversion

The transactional scenarios included in synthetic monitoring enable us to understand a site's bottlenecks and areas for improvement, and thus conversion.
Detect obstacles that prevent users from completing their action
Understand the issues affecting the user experience
Improve the user experience to make it more fluid and efficient

Prioritize incidents according to their business impact

With synthetic monitoring, you can list anomalies and problems on your site or mobile application, then determine the priority areas for correction.
Find out about incidents affecting the use of your service
Evaluate the seriousness of anomalies, and correct first those that have a real impact on your sales.
Send data reports for each test to identify the cause of incidents

What our clients say

Whether you're monitoring multiple platforms or anticipating incidents, 2Be-Social offers you optimum responsiveness.

Satisfied with the 2Be-FFICIENT product and related services

We are satisfied with the 2Be-FFICIENT solution, which meets our expectations. The solution alone is valuable, but the real added value is the combination of the solution and customer support service. Regarding customer support: competent and responsive team.

Julien |

E-commerce Production Manager

2Be-FFICIENT User Feedback

Since adopting 2Be-FFICIENT, we have moved from reactive incident management, often reported by our customers, to a proactive approach. The tool alerts us to the first signs of failure in critical paths, allowing us to react quickly and minimize the impact on our users. Customer support is always available and efficient, which is valuable when we have adjustments to make on our end, such as after an update. Thanks to 2Be-FFICIENT, we now have better visibility into our critical paths and the peace of mind of knowing exactly where the problems lie.

Jean-Louis |

Engagement Pilot, Release Manager, Scrum Of Scrum

My daily compass!

We have been using it for 7 years now and I find this solution incredibly innovative. [...] For me, 2Be is my daily watchman. I consult it every morning as soon as I arrive, because it is an essential tool for our company. The customer support is always very responsive. [...] .For me, 2Be is really our compass.

Stéphan |

Business Analyst

Why choose synthetic monitoring from 2Be-FFICIENT ?

Our synthetic monitoring solution is very comprehensive. You can run tests to simulate and improve the user experience, and benefit from customer support dedicated to your needs.

Multi-environment coverage: Web, mobile, API, IVR

Our solution applies to the various media used by your customers and prospects to boost their performance:

website
API
mobile application
interactive voice response (IVR)

Expert support and guidance

When you choose 2Be-FFICIENT, you benefit from tailor-made support. We take care of administering your solution according to your business and objectives.

Setting up and monitoring simulation tests
Responsive customer support when needed
Training your teams

Case studies

Discover the companies that trust us and use our synthetic monitoring solution!

F.A.Q.

Frequently Asked Questions

How many scenarios can I monitor?

The number of scenarios to monitor depends on your objectives and the use of your site or mobile application. There are no limitations.

You can also customize them to meet your expectations and those of your users.

Is it possible to test an application in pre-production?

Yes, in fact, it can be used to simulate a user's journey before the launch of a mobile application or website, in order to identify sticking points, slowdowns, errors and anomalies that disrupt navigation.

What alerts are available?

You can receive real-time alerts by :

email
SMS
voice alert
push notification
Slack
Teams...etc.

Do I need to install any special software to use 2Be-FFICIENT ?

No, you don't need any specific software, because our solution is external to your infrastructure. It requires no installation or modification of your system, making it even easier to use.

Switch to synthetic monitoring focused on your users

Offer your users a seamless experience: monitor every journey, identify friction points, and optimize before they affect your users.