How to monitor your interactive voice server?

Find out how to detect problems with your IVR to :

Solution approved and used by leaders

Program

On the agenda for this webinar

Get to the heart of best practices for monitoring your IVR with a program that will make you blablaba.

Understand the importance of IVR in the customer experience.

Why interactive voice servers remain a pillar of customer relations.
Common challenges: slowness, errors, broken paths.
How proactive monitoring can make all the difference.

Discover how to prevent malfunctions

Proactive 24/7 monitoring: detect anomalies before they affect your customers.
Real-time alerts: act quickly to avoid service interruptions.
Key performance indicators: response time, call success rate, etc.

Visualize the tangible impact on IVR performance.

Live demonstration: identify an anomaly and solve the problem in minutes

Questions, answers and next steps

Q&A session: your questions, our personalized answers.
Best practices for integrating effective monitoring into your organization.
Invitation to discover our solutions tailored to your needs

Speakers

Meet your speakers

Passionate experts ready to share their knowledge and practical advice.

Evelyne MARTIN

Managing Director of 2Be-FFICIENT, Evelyne draws on more than 20 years' experience to help companies continuously improve their digital performance. She strives to offer simple, effective solutions to help organizations meet the ever-increasing expectations of their customers.

Sophie BAZILE

As Deputy Managing Director, Sophie oversees marketing and communication strategies, while sharing an in-depth vision of the market and digital trends.

Thomas BACHELLEZ

Business Developer at 2Be-FFICIENT, Thomas helps key accounts in the banking, insurance and mutual insurance sectors optimize their digital experience thanks to innovative monitoring solutions.

Haga RAKOTOHARIVELO

Associate Director and R&D Manager, Haga Rakotoharivelo oversees the development of innovative monitoring solutions at 2Be-FFICIENT. With over 14 years of expertise, he designs cutting-edge technologies to detect and resolve malfunctions in real time.